Software for monitoring BPO Agents
Gear up your employees’ productivity, protect your company data and upsurge your customer engagement rate to 93% with We360.ai
Leverage the We360.ai capabilities to multiply your profits and Achieve your Business Goals
We360.ai solves your top challenges so that you can focus on revenue growth and boost your customer retention rate.
Find out your Agent’s productivity
We360.ai tracks down every activity of your agent and helps you assess his performance with a daily productivity score.
Manage your remote or hybrid workforce
Motivate your remote or hybrid teams and keep them connected to the common business goal.
Safeguard your assets and data
Ensure that your company data is safe and computers are not misused for personal usage.
Level-Up your Team’s Performance with We360.ai
Maximize your team’s productivity multi-fold
Artificial intelligence-enabled productivity feature quantifies your team’s performance and helps you assess an individual’s performance daily.
- Track the work pattern of each agent to help enhance the agent’s performance and improve the call resolution rate.
- Utilize daily, weekly, monthly productivity reports to heighten your team’s performance in the long term.
Track computer activities with scheduled Screenshots
It’s distressing to keep an eye on each employee while managing your own tasks. The screenshot feature is designed to solves this problem for you.
- Find out if your team is actually busy or just pretending to be one.
- Check in-depth what your team is working on at the very moment, with real-time proof.
Make informed decisions with Intelligent Reports
Monitor your agent’s activity with 20+ smart reports and dashboards. Make data-driven plans to improve the performance of your team.
- Get a 360-degree view of your agent’s work-hour- whether in the office or at home.
- Color-coded charts and graphs to analyze how each agent spends his time at work.
Ensure adherence to daily work hours
We360.ai comes with the full-fledged attendance and leave management feature so that you can easily manage everything in one place.
- Agents can punch in and punch out with a single button.
- One-click leaves application and approval workflow to save your time.
- The insightful reports help you analyze each agent’s working and ideal work hours.
Cut down the distractions for your agents
Filter out and restrict the access of the website with a domain blocking feature to ensure that your team stays focused at work.
- You don’t need the additional system or elaborated IT setup to block domains for your team.
- Give access to sites as per the roles and responsibilities.
One-on-one training, free migration, and a helping hand whenever you need it
- Constant Improvement
- 24x7 Support
- Dedicated account manager
- Accelerated onboarding
- Free Live Training
- Free Migration
- 100% Data Privacy
- GDPR Compliant
- Money Back Guarantee
- Subscription management
- 2-year price lock
- Satisfaction guarantee
- Pause your account
- Only pay for marketable contacts