Develop and Execute Customer Success Strategy:

• Develop and implement a comprehensive customer success strategy to maximize customer satisfaction, retention, and growth.
• Define clear objectives and key results (OKRs) for the customer success team to ensure alignment with company goals.

Team Leadership:

• Lead, mentor, and inspire a high-performing customer success team.
• Provide coaching and professional development opportunities to team members.

Customer Onboarding:

• Develop and optimize an effective customer onboarding process to ensure new clients get up and running smoothly.
• Create and deliver onboarding training programs and resources.

Retention and Growth:

• Proactively engage with customers to understand their needs and challenges, and identify opportunities for upselling and cross-selling.
• Develop strategies to increase customer lifetime value.

Customer Support:

• Oversee the customer support function, ensuring timely and effective resolution of customer issues and inquiries.
• Collaborate with support teams to improve the customer support experience.

Cross-functional Collaboration:

• Collaborate closely with sales, product, and marketing teams to align strategies and ensure seamless customer experiences.
• Act as a bridge between customers and internal teams to drive product improvements.

Customer Advocacy:

• Champion the voice of the customer within the organization.
• Identify opportunities for customers to act as advocates, sharing success stories and participating in case studies or testimonials.

Data Analysis and Metrics:

• Establish and monitor key performance indicators (KPIs) to measure the effectiveness of customer success efforts.
• Analyze customer data and feedback to identify trends and areas for improvement.

We offer competitive compensation, a collaborative work environment, and opportunities for professional growth and development and ESOPs for all the employees. At we360.ai, we value teamwork, transparency, mutual trust, growth, and integrity. We believe that by working collaboratively and openly, we can achieve great things together. We foster a culture of trust and respect, where everyone is encouraged to share their ideas and opinions. We are committed to helping each other grow and develop, both personally and professionally, and we believe in promoting from within whenever possible.

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Interestedcandidates should submit their resume, a cover letter, and a portfolio of theirwriting samples to careers@we360.ai

Onlyshortlisted candidates will be contacted for interviews.

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