Challenge

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Callarity Private Limited encountered several pressing challenges that impeded their productivity and hindered operational efficiency:

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Limited Visibility and Insights

Callarity struggled with a lack of real-time visibility into their agents' activities, making it difficult to track performance, measure productivity accurately, and identify areas for improvement. They needed an actionable solution that could provide instant insights into employee activities and performance.

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Streamlining Workforce Management

Callarity sought to streamline their workforce management processes, particularly in salary calculations. They required a solution that could optimize the salary calculation process, ensuring fairness and transparency while simplifying administrative tasks.

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Personalized Performance Optimization

Callarity aimed to understand their agents' work habits, identify patterns, and tailor their management approach to maximize performance. They sought an actionable solution that would empower them to optimize working durations and foster a culture of continuous improvement.

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Solution

We360.ai empowered Callarity with a comprehensive suite of features to drive actionable insights and enhance performance:

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Activity Monitoring - Gaining Deeper Insights into Employee Productivity

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With We360.ai's activity monitoring feature, Callarity Private Limited was able to gain deeper insights into their employees' activity levels. The software tracked various activity metrics, including mouse movements, key presses, and mouse clicks, providing a comprehensive understanding of employee engagement.

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By capturing data on online time, offline time, working time, idle time, active time, and inactive time, Callarity could analyze how their employees spent their time throughout the day. This information allowed them to identify patterns and trends in work habits and determine the most productive periods for their workforce.

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By leveraging the power of activity monitoring, Callarity gained actionable insights into their employees' work styles. They could identify peak productivity hours, assess the impact of distractions or inefficiencies, and make data-driven decisions to optimize performance. This proactive approach enabled them to maximize productivity and drive operational excellence across their team.

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Timeline - Understanding Work Habits for Tailored Management

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We360.ai's timeline feature provided Callarity with a comprehensive view of how employees spent their time throughout the day. This timeline showcased the sequence of activities, breaks, and periods of non-activity, allowing administrators to identify work habits and patterns.

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By analyzing the timeline data, Callarity could gain a deep understanding of how their employees worked best. They could identify their employees' most productive periods, preferred work rhythms, and potential areas of improvement. Armed with this knowledge, Callarity could tailor their management approach to meet the specific needs of each individual employee, ultimately boosting job satisfaction and engagement.

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The timeline feature also helped Callarity identify potential areas of inefficiency or time wastage. By identifying periods of non-activity or excessive breaks, they could address these issues through targeted interventions or by providing additional resources. This proactive management approach resulted in improved time management and increased overall productivity.

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Application Tracking and Productivity Monitoring - Optimizing Resource Allocation

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We360.ai's application tracking and productivity monitoring features played a crucial role in optimizing resource allocation at Callarity. With application tracking, Callarity could identify the applications and tools used by their employees and evaluate their productivity impact. By understanding which applications were most effective and relevant to their tasks, Callarity could streamline their application stack and ensure employees had access to the right tools for maximum efficiency.

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The productivity monitoring feature provided Callarity with insights into employee productivity levels based on label mapping. By categorizing URLs and applications as productive, unproductive, or neutral, Callarity could evaluate how these tools impacted their overall performance. This information allowed them to identify areas for improvement, eliminate time-wasting activities, and allocate resources more effectively.

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By leveraging the application tracking and productivity monitoring features, Callarity optimized resource allocation across their team. They ensured that employees had the necessary tools and resources to perform their tasks efficiently, resulting in streamlined workflows, enhanced productivity, and improved operational outcomes.

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These solutions collectively empowered Callarity Private Limited to overcome their challenges, enhance productivity, and drive operational excellence. By harnessing the power of We360.ai's advanced analytics and monitoring capabilities, Callarity experienced transformative results and positioned themselves as a leader in the outsourcing and offshoring consulting industry.

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