Can you guess the biggest dilemma of the staffing and recruitment Industry?
It is to find the right resource, invest time and effort to train them, and soon look for their replacements.
The average employee churn rate in any industry should be below 10% per year. But according to the small business chronicle, the staffing industry is one of the industries with the highest employee churn rate.
Here is a detailed case study to explain how the We360.ai solution significantly reduced the employee churn rate and helped our staffing client boost its revenue.
Client's Problem Statement:
Our Client in the staffing industry was struggling with a 27% employee churn rate, resulting in a surge of several direct costs and other challenges.
Impact on Revenue
Recruitment is a time-consuming process, and it starts with advertising for job-opening, hiring resources, conducting interviews, onboarding, and most importantly, retaining the talent.
The hiring process became cumbersome for our Client when they had to follow this process multiple times every month.
Our Client had to bear a massive cost at each step of the hiring
process. With such a considerable turnover, our Client was losing $14k per worker.
Moreover, the time lag in finding the replacements and increase in cost negatively impacted the bottom line for our Client.
Loss of data
Loss of data is another risk for staffing companies with high turnover rates. Data loss also damages the reputation and creates trust issues in an organization.
Our Client shared that due to the lack of a proper system, some resources unethically took the company’s data when they left the job.
A new replacement needs proper hand holding and knowledge to take over the position.
But when employees leave, they also take the institutional knowledge with them, and new resources need at least 3 months to adapt, improve the performance and build knowledge.
In the case of our Client, this time lag was significantly high due to the absence of proper knowledge transfer and hence impacted our Client’s revenue growth.
Statistics show that 70% of employees leave the company as they feel disengaged and face
internal conflicts in their current job.
Due to a lack of insights on such cropping issues, our Client struggled to retain talents, resolve issues beforehand, motivate them, and build a healthy work culture.
Incentives and Rewards
The Incentives and rewards give that extra push to the employee to perform even better.
Our Client was not able to assess the individual’s performance from time to time. Due to this, hard-working employees felt unappreciated for their efforts, and it became a primary reason for employees’ turnover.
How did We360.ai reduce the employee churn rate in the Staffing Industry?
Here are some features that helped our staffing client reduce the churn rate and address the employees’ concerns.
With the we360.ai system in place, employees are given hierarchy-based access to data. Now managers create projects and tasks for employees in a systematic way to ensure data safety.
In addition, project-related details and status are centrally available in the We360.ai solution; hence, knowledge transfer is also taken care of.
We360.ai’s screenshot features periodically capture the screenshot of employees’ workstations.
This helped HRs and managers assess an employee’s current activity and brought a lot of transparency to uproot the concern of favoritism.
An employee’s dissatisfaction at work is clearly evident in their performance.
With We360.ai productivity tracking, our Client was able to differentiate genuine hard-working employees from the rest of the employees.
This helped HRs to conduct training programs for employees who need little push and the right direction to improve performance.
Now our Client’s employees feel valued as a resource and look forward to a rewarding career.
Employee Appreciation Program
We360.ai helped the Client to manage attendance, performance, daily activities, and tasks in one place. Hence, the Client can analyze an employee's overall conduct at work.
HRs now run employee appreciation programs to reward the sincere efforts of employees and create a better work culture. Hence, employees felt motivated, and the churn rate was significantly reduced.
- Before implementing the We360.ai solution, the Client had a 27% employee churn rate. Now it has come down to 11.33% in just 6 months.
- HRs were able to gaze at the performance of new employees from day 1 and guide them for optimum performance from starting itself.
- The percentage of employees leaving due to lack of proper compensation and benefits was 12%. With We360.ai, HRs have successfully reduced this rate to 5%.
Are you a staffing company struggling with similar challenges?